Return Policy
Return and Refund Policy
Returns
We want you to love your purchase. If you're not completely satisfied, you may request a return within 14 days of receiving your order.
To initiate a return, please email us at info@saituhome.com with:
- Your order number
- The item(s) you wish to return
- The reason for return
Once your return request is approved, we will provide instructions for sending your item back.
Return Conditions
To be eligible for a return:
- Items must be unused, unworn, and in original condition.
- All original tags and packaging must be included.
- Proof of purchase is required.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Original shipping fees, duties, and taxes are non-refundable.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, please contact us within 72 hours of delivery.
Email us with:
- Photos of the item
- Photos of the packaging
- A photo of the shipping label
We will gladly replace the item or issue a refund if a replacement is unavailable.
Non-Returnable Items
We do not accept returns for:
- Used or worn items
- Items missing original packaging
- Sale or clearance items
- Gift cards
- Promotional items
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved, refunds will be issued to your original method of payment within 5-10 business days.